Terms of Service

By creating an account, accessing, or using the Verliks platform ("Platform"), website, or any related services (collectively, "Services"), you agree to be legally bound by these Terms of Service ("Terms"), our Privacy Policy, and all other policies and guidelines incorporated herein by reference.

If you do not agree with any part of these Terms, you must not access or use the Services. These Terms apply to all users of the Platform, including clients (homeowners and property managers) and cleaning professionals ("Cleaners").

Your continued use of the Platform following any updates to these Terms constitutes your acceptance of the revised Terms.

These Terms include provisions regarding: (a) a binding arbitration agreement and class action waiver that affect your legal rights in the event of a dispute; (b) limitation of liability that limits Verliks's legal responsibility to you; and (c) indemnification obligations that require you to protect Verliks from certain legal claims.

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by all of these provisions. If you are a consumer in a jurisdiction that does not permit arbitration clauses, class action waivers, or limitation of liability, certain provisions may not apply to you to the extent prohibited by law.

Verliks is a technology marketplace platform that connects clients seeking cleaning services with independent cleaning professionals. Verliks is NOT a cleaning company and does not itself perform any cleaning services.

Verliks provides the Platform as a neutral intermediary to facilitate connections, scheduling, payment processing, and communication between clients and Cleaners. Verliks does not supervise, direct, control, or monitor the actual cleaning services performed by any Cleaner.

Nothing in these Terms or on the Platform shall be construed to make Verliks the employer, co-employer, staffing agency, or joint employer of any Cleaner. The relationship between Verliks and Cleaners is one of marketplace operator and independent service provider.

All Cleaners who provide services through the Verliks Platform are independent contractors, not employees, agents, or representatives of Verliks. Cleaners have the right to perform services for other clients and platforms simultaneously, and are free to set their own schedules, prices, and working conditions.

Cleaners are solely responsible for determining the manner, means, and method of performing their services. Verliks does not dictate how services are to be performed, what tools or supplies to use, or how Cleaners manage their time.

Verliks does not withhold taxes, provide benefits, workers' compensation, unemployment insurance, or any other employment-related benefits to Cleaners. Each Cleaner is responsible for complying with all applicable federal, state, and local laws governing independent contractors.

No employment, agency, partnership, joint venture, franchise, or fiduciary relationship is created between Verliks and any Cleaner, or between Verliks and any Client, by virtue of these Terms or use of the Platform.

Cleaners acknowledge and agree that they are not entitled to unemployment benefits, workers' compensation, health insurance, retirement benefits, paid time off, or any other employment benefits from Verliks.

Any representations to the contrary by any person purporting to act on behalf of Verliks are unauthorized and void. If any government authority or court determines that a Cleaner is an employee of Verliks, such determination does not retroactively affect the rights and obligations set forth in these Terms.

Clients are solely responsible for evaluating, selecting, and hiring Cleaners through the Platform. Verliks does not endorse, recommend, or guarantee any particular Cleaner. The decision to engage a specific Cleaner is entirely at the client's discretion and risk.

Clients must provide a safe working environment for Cleaners, including: (a) accurate information about the property and scope of work; (b) appropriate access to the property at the scheduled time; (c) disclosure of any known hazards, dangerous conditions, or unusual circumstances that may affect the Cleaner's safety.

Clients agree to treat all Cleaners with respect and dignity. Harassment, discrimination, threatening behavior, or any form of abuse toward Cleaners will result in immediate account suspension and may be reported to law enforcement authorities.

Cleaners are solely responsible for: (a) obtaining and maintaining all licenses, permits, certifications, and registrations required by applicable federal, state, and local laws to perform cleaning services; (b) obtaining and maintaining adequate liability insurance and any other insurance required by law or deemed prudent; (c) complying with all applicable occupational health and safety regulations.

Cleaners are responsible for paying all applicable federal, state, and local income taxes, self-employment taxes, and any other taxes arising from income earned through the Platform. Verliks will not withhold any taxes on behalf of Cleaners.

Cleaners must represent their qualifications, experience, and capabilities accurately and completely. Providing false or misleading information in a Cleaner profile will result in immediate account termination.

Verliks makes no guarantee, representation, or warranty of any kind that: (a) Cleaners will receive any particular number of leads, job requests, or bookings; (b) Cleaners will earn any specific amount of income or revenue; (c) Clients will find Cleaners available in their area at their desired time; (d) the use of the Platform will result in business growth or increased revenue for Cleaners.

The availability of leads and bookings depends on many factors outside Verliks's control, including geographic demand, seasonal fluctuations, competition among Cleaners, and client behavior. Past performance on the Platform does not guarantee future results.

Cleaners should not rely on the Platform as their sole or primary source of income without independently evaluating the business opportunity in their specific market.

Verliks uses proprietary algorithms and systems to distribute leads and match clients with Cleaners. Lead distribution may take into account factors including but not limited to: geographic proximity, Cleaner rating and reviews, subscription tier, response rate, booking completion rate, availability, and quality indicators.

Verliks reserves the right to modify its lead distribution algorithms at any time without prior notice. Verliks does not guarantee equal or proportional distribution of leads among Cleaners.

Automation and artificial intelligence may be used in the lead matching and distribution process. Such systems are intended to improve match quality but may not always produce optimal results for all parties.

All payments for services booked through the Platform are processed by third-party payment processors, currently Stripe, Inc. By making or receiving payments through the Platform, you agree to be bound by the applicable terms and conditions of our payment processor(s).

Verliks collects payment from Clients at the time of booking confirmation. Funds are held securely and released to Cleaners following successful service completion, subject to any applicable fees and the dispute resolution period.

You authorize Verliks and its payment processors to charge your payment method on file for all amounts owed. If payment cannot be processed, your access to the Platform may be suspended until payment is resolved.

Verliks charges fees for use of the Platform, which may include subscription fees, lead fees, transaction fees, or other service charges. Current fee structures are available on the Platform and may vary by service type, geographic area, and subscription tier.

Verliks reserves the right to change its fees at any time. For Cleaners on paid subscriptions, fee changes will take effect at the next billing cycle with reasonable advance notice. For transaction-based fees, changes may take effect immediately upon posting to the Platform.

All fees are non-refundable except as expressly stated in these Terms or our Refund Policy. By using the Platform, you accept responsibility for all applicable fees.

Refund eligibility is governed by our separate Refund Policy, which is incorporated into these Terms by reference. In general: (a) Client cancellations made more than 24 hours before the scheduled service may be eligible for a full refund; (b) cancellations made between 12 and 24 hours before service may receive a partial refund; (c) cancellations made less than 12 hours before service are generally non-refundable.

Lead fees paid by Cleaners are generally non-refundable once a booking has been accepted, except in cases of verified platform error or Client no-show.

Refund requests must be submitted through official support channels within 72 hours of the service date or cancellation event. Verliks reserves the right to approve or deny refund requests at its sole discretion, based on investigation of the circumstances.

Any transactions, agreements, or financial arrangements made between Clients and Cleaners outside of the Verliks Platform ("Off-Platform Transactions") are conducted entirely at the risk of the parties involved. Verliks expressly prohibits soliciting off-platform transactions for services originally found through the Platform.

Verliks is not responsible for any loss, damage, fraud, non-payment, or other harm arising from Off-Platform Transactions. Such transactions are not covered by any Verliks protection programs, dispute resolution services, or payment guarantees.

Engaging in Off-Platform Transactions in violation of these Terms may result in account suspension or termination. If you become aware of another user attempting to arrange Off-Platform Transactions, please report this to Verliks immediately.

You must create an account to access most features of the Platform. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update your account information to keep it accurate; (c) maintain the security of your account credentials and not share your password with any third party.

You are responsible for all activity that occurs under your account, whether or not authorized by you. You must notify Verliks immediately at [email protected] if you suspect any unauthorized access to or use of your account.

You must be at least 18 years of age to create an account and use the Services. By creating an account, you represent and warrant that you meet this age requirement and have the legal capacity to enter into these Terms.

You agree not to use the Platform for any of the following: (a) fraud, misrepresentation, or impersonation of any person or entity; (b) harassment, threatening, intimidating, or abusing other users; (c) unauthorized data collection, scraping, or harvesting of user information; (d) distributing malware, viruses, or any harmful code; (e) circumventing security measures or access controls.

Additional prohibited conduct includes: (a) posting false, misleading, or defamatory content; (b) sending unsolicited commercial communications ("spam"); (c) manipulating ratings, reviews, or any feedback system; (d) creating multiple accounts to circumvent bans or restrictions; (e) using the Platform to facilitate illegal services.

Violation of any prohibition in this section may result in immediate account termination, legal action, and referral to law enforcement authorities where appropriate.

Users may submit reviews, ratings, photos, and other content ("User Content") to the Platform. By submitting User Content, you grant Verliks a non-exclusive, royalty-free, worldwide, perpetual license to use, display, reproduce, modify, and distribute such content in connection with the operation and promotion of the Platform.

Verliks reserves the right, but has no obligation, to review, moderate, edit, or remove any User Content that violates these Terms or is otherwise objectionable, at Verliks's sole discretion. Reviews must reflect genuine experiences and may not be incentivized, fabricated, or otherwise manipulated.

Verliks is not liable for any User Content posted on the Platform, and does not endorse any opinion expressed in User Content. You are solely responsible for ensuring that your User Content does not violate applicable law, infringe third-party rights, or constitute defamation.

Verliks may facilitate optional background check verification for Cleaners through third-party screening providers. Background checks are not mandatory and do not constitute a guarantee, warranty, or endorsement of any Cleaner by Verliks.

Background check results are subject to the limitations of available public records and the screening provider's methodology. A passed background check does not certify that a Cleaner has no criminal history, poses no risk, or is suitable for any particular client's needs.

Clients should exercise their own independent judgment when selecting a Cleaner, regardless of verification status. Verliks is not responsible for any acts or omissions of Cleaners, whether or not they have undergone background screening.

Verliks does not provide liability insurance, property damage insurance, workers' compensation insurance, or any other type of insurance coverage for Clients, Cleaners, or any property associated with services performed through the Platform.

Cleaners are solely responsible for obtaining and maintaining any insurance coverage they deem necessary or that is required by applicable law, including general liability insurance. Clients are encouraged to verify that any Cleaner they engage carries appropriate insurance before services begin.

Verliks expressly disclaims any liability for property damage, personal injury, theft, or any other harm that may occur in connection with cleaning services booked through the Platform. Any insurance-related disputes are solely between the Cleaner, Client, and their respective insurers.

Verliks does not verify, investigate, or make any representations regarding the immigration or work authorization status of any Cleaner or other user of the Platform.

It is each user's sole responsibility to ensure compliance with all applicable immigration and labor laws. Clients who wish to verify a Cleaner's work authorization must do so independently through appropriate legal channels. Verliks does not provide legal advice on immigration matters.

Verliks expressly disclaims any liability arising from the immigration status of any Cleaner. All users agree to hold Verliks harmless from any claims, penalties, or liabilities arising from immigration law violations by any party.

By creating an account and providing your phone number, you expressly consent to receive text messages (SMS), push notifications, in-app messages, and automated calls from Verliks and its authorized service providers at the phone number you provide. This includes transactional messages, booking confirmations, service reminders, and account alerts.

Standard message and data rates from your mobile carrier may apply. You may opt out of marketing text messages at any time by replying STOP to any message. However, you acknowledge that opting out of transactional or service-related communications may affect the functionality of your account.

By providing your phone number, you represent that you are the account holder or authorized user of the phone number and have the authority to consent to these communications.

The Verliks Platform may incorporate artificial intelligence, machine learning, and automated decision-making systems to enhance features including but not limited to: lead matching, price suggestions, scheduling optimization, content moderation, and fraud detection.

AI-generated content, recommendations, or outputs may contain errors, inaccuracies, or omissions. Users are responsible for independently verifying any information generated by AI systems before acting on it. Verliks makes no warranty regarding the accuracy, completeness, or reliability of AI-generated content.

Verliks reserves the right to implement, modify, or remove automated systems at any time without prior notice. Users agree to the use of such systems as part of accepting these Terms.

The Verliks Platform is currently in a beta or minimum viable product ("MVP") phase of development. Features, functionality, pricing, and availability may change significantly and without notice during this phase.

As a beta product, the Platform may contain bugs, errors, data loss risks, or other issues not present in fully released software. Verliks provides the Platform on an "as-is" basis during the beta phase and makes no guarantees regarding the stability, reliability, or completeness of any feature.

By using the Platform during the beta phase, you acknowledge these limitations and agree to report any issues or errors to Verliks's support team. User feedback during this phase is valuable and may be used to improve the Platform.

Verliks does not guarantee that the Platform will be available at all times or free from interruption. The Platform may be unavailable due to: (a) scheduled maintenance; (b) unscheduled technical issues or outages; (c) events beyond Verliks's reasonable control; (d) actions by third-party service providers.

Verliks will make commercially reasonable efforts to maintain Platform availability and to provide advance notice of scheduled maintenance when practical. However, Verliks shall not be liable for any damages, losses, or inconveniences caused by Platform unavailability.

Verliks reserves the right to discontinue, suspend, or modify any feature of the Platform at any time, with or without notice.

The Platform integrates with and relies on third-party services and providers, which may currently or in the future include: Stripe (payment processing), Twilio (SMS and communications), Amazon Web Services (cloud infrastructure), Vercel (hosting), Google Maps (geolocation), and other service providers as necessary for Platform operation.

Verliks is not responsible for the acts, omissions, policies, or terms of any third-party service provider. Your use of third-party services is governed by their respective terms of service and privacy policies, which you are responsible for reviewing.

Verliks may change, add, or remove third-party service integrations at any time. Changes to third-party services may affect the functionality of the Platform, and Verliks shall not be liable for such impacts.

Your privacy is important to Verliks. The collection, use, storage, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at verliks.com/privacy.

By using the Platform, you consent to the collection and use of your personal information as described in the Privacy Policy. If you do not agree with our privacy practices, you must discontinue use of the Platform.

Verliks implements commercially reasonable security measures to protect your personal information, but cannot guarantee absolute security. You acknowledge that data transmission over the internet carries inherent risks.

All intellectual property rights in and to the Verliks Platform, including without limitation: the Verliks name, logo, trademarks, service marks, trade dress, website design, mobile application, source code, algorithms, databases, content, and all related documentation, are owned by Verliks or its licensors.

Nothing in these Terms grants you any right, title, or interest in Verliks's intellectual property. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Platform solely for its intended purposes in accordance with these Terms.

Any unauthorized use, reproduction, modification, or distribution of Verliks's intellectual property is strictly prohibited and may result in civil and criminal liability. Verliks actively monitors and enforces its intellectual property rights.

Users may have access to information about other users that is shared in confidence through the Platform, including personal contact information, property details, and service preferences. All such information must be used solely for the purpose of facilitating services arranged through the Platform.

You agree not to: (a) share other users' personal information with third parties without their explicit consent; (b) use other users' information for marketing, solicitation, or any purpose unrelated to Platform services; (c) retain or use personal information obtained through the Platform after your relationship with that user has ended.

This confidentiality obligation survives termination of your account and these Terms. Violations of this section may result in legal liability and account termination.

Each user is solely responsible for determining and fulfilling their own tax obligations arising from activities on the Platform. For Cleaners, this includes federal and state income tax, self-employment tax, and any applicable local business taxes.

Verliks may issue tax forms (such as IRS Form 1099-K or 1099-NEC) to Cleaners who meet applicable thresholds, as required by law. It is each Cleaner's responsibility to maintain accurate records of income earned and expenses incurred through the Platform.

Verliks recommends that all users consult with a qualified tax professional regarding their specific tax situation. Verliks does not provide tax advice and is not responsible for any tax liability, penalties, or interest assessed against any user.

All users agree to comply with all applicable federal, state, and local laws, regulations, and ordinances in connection with their use of the Platform. This includes but is not limited to: consumer protection laws, employment laws, anti-discrimination laws, environmental laws, licensing and permit requirements, and tax laws.

Cleaners specifically acknowledge that they are responsible for complying with all laws applicable to independent contractors and small businesses in their jurisdiction. Verliks is not responsible for advising users on legal requirements in their specific locations.

Verliks cooperates with law enforcement and regulatory authorities and may disclose information about users when required by law or court order. Verliks may also report suspected illegal activity to appropriate authorities.

Verliks is not a party to disputes between Clients and Cleaners regarding the quality, completeness, timing, or any other aspect of cleaning services. Verliks is not obligated to mediate or resolve disputes between users.

While Verliks may, in its sole discretion, attempt to facilitate dispute resolution between users as a courtesy, any such assistance does not create any obligation, liability, or responsibility for Verliks. The ultimate resolution of any dispute is the responsibility of the parties involved.

Users agree to release Verliks and its officers, directors, employees, and agents from any claims, demands, and damages of every kind arising out of or in any way connected with disputes between users.

You agree to defend, indemnify, and hold harmless Verliks and its officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to: (a) your violation of these Terms; (b) your use or misuse of the Platform; (c) your violation of any third-party rights, including without limitation privacy rights or intellectual property rights.

Additional indemnification obligations apply to: (d) any cleaning services you perform or receive through the Platform; (e) your violation of any applicable law or regulation; (f) any content you submit to the Platform; (g) any dispute between you and another user.

Verliks reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate fully with Verliks's defense.

Except for disputes that qualify for small claims court and certain intellectual property disputes, you and Verliks agree that any dispute, controversy, or claim arising out of or relating to these Terms or your use of the Platform shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules.

The arbitration shall be conducted in English, in the State of Connecticut, unless the parties agree otherwise. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, except as otherwise required by the AAA Rules or applicable law.

Unless both you and Verliks agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. The arbitrator may award relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim.

If a court determines that this class action waiver is unenforceable for a particular claim, then that particular claim must be severed from the arbitration and may proceed in court.

This waiver applies to all disputes, whether based in contract, tort, statute, or any other legal theory. By using the Platform, you acknowledge that you have had the opportunity to consult with legal counsel and make this waiver knowingly and voluntarily.

This jury trial waiver does not apply in jurisdictions where such waivers are prohibited by law. In such jurisdictions, this provision shall be severed and the remainder of these Terms shall continue in full force and effect.

These Terms and any dispute arising out of or relating to them or your use of the Platform shall be governed by and construed in accordance with the laws of the State of Connecticut, United States, without regard to its conflict of law principles.

The parties acknowledge and agree that Connecticut has a substantial relationship to the parties and this transaction. The application of the laws of any other jurisdiction is expressly excluded.

Nothing in this section shall be construed to limit Verliks's ability to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or prevent irreparable harm.

For any dispute that is not subject to arbitration, or for the enforcement of an arbitration award, each party consents to personal jurisdiction and exclusive venue in the state and federal courts located in the State of Connecticut, United States.

Each party waives any objection to the laying of venue in such courts, and waives any claim that such courts are an inconvenient forum. Service of process in any such proceeding may be made in any manner permitted by law.

Notwithstanding the foregoing, Verliks may seek emergency injunctive relief in any court of competent jurisdiction to prevent irreparable harm pending resolution of a dispute.

Verliks shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is caused by events beyond its reasonable control, including but not limited to: acts of God, natural disasters, epidemics or pandemics, war, terrorism, civil unrest, governmental actions, labor disputes, power failures, internet outages, or failures of third-party service providers.

In the event of a force majeure event, Verliks will use commercially reasonable efforts to resume normal operations as soon as practicable. Verliks will provide notice of the force majeure event to the extent reasonably practicable.

If a force majeure event continues for more than sixty (60) days and materially affects the ability of Verliks to provide the Services, either party may terminate this agreement upon written notice, without liability to the other party.

Verliks reserves the right to suspend, restrict, or permanently terminate any user's account and access to the Platform at any time, with or without notice, for any reason, including but not limited to: violation of these Terms, fraudulent activity, harm to other users, legal compliance requirements, or behavior that Verliks determines to be detrimental to the Platform or its users.

Upon termination of your account: (a) your license to use the Platform immediately ceases; (b) you must stop all use of the Platform; (c) Verliks may delete your account data in accordance with our Privacy Policy; (d) any pending payments may be withheld pending investigation of the reason for termination.

You may also terminate your own account at any time by contacting [email protected]. Termination does not relieve you of obligations incurred prior to termination, including payment obligations, indemnification obligations, and compliance with the arbitration agreement.

Verliks reserves the right to modify, amend, or update these Terms at any time. When changes are made, Verliks will update the "Last updated" date at the top of this document and, for material changes, will provide notice through the Platform, by email, or other reasonable means.

It is your responsibility to review these Terms periodically for changes. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

For significant changes that materially affect your rights, Verliks will endeavor to provide at least 30 days' notice. However, changes required by law may take effect immediately.

If any provision of these Terms is found by a court of competent jurisdiction or arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, that provision will be deemed modified to the minimum extent necessary to make it valid and enforceable, or if it cannot be so modified, it will be severed from these Terms.

The invalidity or unenforceability of any provision will not affect the validity or enforceability of any other provision of these Terms, which shall remain in full force and effect.

The parties intend that these Terms be enforced to the fullest extent permitted by applicable law, and the parties agree that any court may modify any unenforceable provision to the minimum extent necessary while still giving effect to the parties' original intent.

Verliks's failure to enforce any right or provision of these Terms at any time shall not be construed as a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of Verliks.

A waiver of any particular breach or default shall not operate as a waiver of any subsequent breach or default of the same or any other provision. The rights and remedies of Verliks under these Terms are cumulative and not exclusive of any other rights or remedies that Verliks may have at law or in equity.

No action or inaction by Verliks shall be interpreted as an agreement to modify or waive any right or obligation under these Terms.

You may not assign, transfer, delegate, or sublicense your rights or obligations under these Terms, in whole or in part, without the prior written consent of Verliks. Any purported assignment in violation of this section is null and void.

Verliks may freely assign or transfer these Terms, or any rights or obligations hereunder, without restriction and without your prior consent, including in connection with a merger, acquisition, corporate reorganization, sale of all or substantially all of Verliks's assets, or by operation of law.

In the event of any permitted assignment by Verliks, the assignee will assume all rights and obligations under these Terms. You will be notified of any material assignment that affects your rights.

These Terms, together with the Privacy Policy, Refund Policy, and any other policies, guidelines, or supplemental terms incorporated herein by reference, constitute the entire agreement between you and Verliks with respect to your use of the Platform, and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between the parties.

No oral representations, statements, or inducements by either party shall modify or amend these Terms unless set forth in a written instrument signed by authorized representatives of both parties.

In the event of any conflict between these Terms and any supplemental agreement or policy, these Terms shall govern unless the supplemental agreement or policy expressly states that it supersedes these Terms for a specific matter.

If you have any questions, concerns, or requests regarding these Terms of Service, please contact us:

For legal notices, including notices related to arbitration, please send written correspondence to: [email protected] with the subject line "Legal Notice."